What's the difference between one-shot and subscription?+
One-shot products (Audit, Forecast) are a single deliverable on your real data — a PDF and a dashboard you can re-export later, with no recurring billing. Subscriptions (Creative, Full, Growth, Enterprise) give you continuous monitoring, weekly and monthly briefings, and ongoing access to the platform as it ships. If you are not sure which you need, start with the free sample audit, then buy a one-shot. If the one-shot earns its keep, upgrade.
Can I upgrade from one-shot to subscription?+
Yes. If you bought a Madar Audit ($299) or Forecast ($299) and decide to subscribe within 60 days, we credit the one-shot purchase against your first subscription invoice. No prorating tricks — full credit, applied as a line item.
Do you offer regional pricing?+
Not yet. Today we charge USD globally on every tier. We are aware that $499/month converts to a heavier number in Egypt or Türkiye than in the UAE; we are looking at purchasing-power-adjusted pricing for KSA, Egypt, and Türkiye for late 2026, but we have not committed to a date. We will not announce regional pricing until the pricing engine, tax handling, and payment-rail support are all in place.
Is there a free trial?+
Yes for subscriptions: 14 days free on Madar Creative, Madar Full, and Madar Growth. Cancel inside the window, you pay nothing. No card required for the free sample audit. One-shot products (Audit, Forecast) do not have a trial — they are a single deliverable, not a recurring service.
What happens to my data if I cancel?+
On cancellation we keep your data for 30 days so you can re-subscribe without losing history. After 30 days we hard-delete the database rows. You can also request an export at any time during your subscription — CSV or JSON, your audit history and raw connector data, no extra fee. See /security and /trust for the underlying retention rules.
Are MENA payment methods (Iyzico, Papara, Tabby, Tamara) supported?+
Today: Stripe is the only payment processor in production, USD only. Iyzico (Türkiye) is partial — in spec, not yet routed to live billing. Papara, Tabby (BNPL, MENA), and Tamara (BNPL, KSA/UAE) are planned for Q3-Q4 2026, with Tabby and Tamara prioritized for the Madar Growth subscription tier and the one-shot products in MENA. See /integrations for the explicit roadmap.
Can I export my data if I subscribe and then cancel?+
Yes. The dashboard has a one-click export (CSV + JSON) of your audits, briefings, and the raw connector data we ingested on your behalf. The export is available during the subscription and for the 30-day post-cancellation retention window. We do not gate this behind a tier — every paid customer can export anytime.
Do you charge per app or per workspace?+
Per workspace, with caps on apps connected per tier (5 on Full/Growth, unlimited on Enterprise). The same paid subscription covers everyone on your team — there is no per-seat fee. Madar Audit and Madar Forecast are scoped to a single app each because the deliverable is one report.
What integrations are live today vs on the roadmap?+
Live today: Stripe billing and per-app audits on your real data. In beta: Google Ads connect (pending Google's OAuth approval). On the 2026 roadmap: Meta Ads, AppsFlyer, RevenueCat, App Store Connect, Google Play, TikTok Ads, Snapchat Ads, Apple Search Ads, Adjust, Singular, Iyzico (production billing routing), Tabby, Tamara. See /integrations for the explicit dated roadmap.
How does Madar use my data to train models?+
We do not train foundation models on customer data. Forge, our creative-scoring agent (shipping in 2026), uses Claude Vision with customer-scoped prompts; the underlying model is not fine-tuned on your assets. Aggregate, k-anonymised metrics (cohort sample size ≥ 10) feed the benchmark engine — and only if you opt into the benchmark program, which is reversible at any time. Full detail on /trust.